– Insurers are now required to acknowledge a claim or respond to policyholder communication within 7 days, down from the previous 14-day requirement.
– Insurers must now provide a copy of the adjuster’s report estimating the loss to the policyholder within 7 days of its creation.
– Insurers must begin investigations within 7 days of receiving the proof-of-loss statement and complete physical inspections within 30 days.
– The time for insurers to pay or deny a claim, or a portion of the claim, has been reduced from 90 days to 60 days, with the possibility of a 30-day extension by the Florida Office of Insurance Regulation. – Insurers can now use electronic methods like photographs, video recordings, and drones to investigate losses reported in a claim.
– Insurers are mandated to maintain detailed records of claim-related communications, proof-of-loss statements, inspection reports, requests for information, and other relevant documentation.
– Florida Senate Bill 2A aims to enhance prompt pay laws for property insurance claims by streamlining communication, expediting investigations and physical inspections, embracing technology, and emphasizing transparency and timely payment.
https://www.jimersonfirm.com/blog/2023/06/understanding-floridas-prompt-pay-laws-for-property-insurance-claims/
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